FAQs

Frequently Asked Questions


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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer fringilla, orci sit amet posuere auctor, orci eros pellentesque odio, nec pellentesque erat ligula nec massa. Aenean consequat lorem ut felis ullamcorper posuere gravida tellus faucibus. Maecenas dolor elit, pulvinar eu vehicula eu, consequat et lacus. Duis et purus ipsum. In auctor mattis ipsum id molestie. Donec risus nulla, fringilla a rhoncus vitae, semper a massa. Vivamus ullamcorper, enim sit amet consequat laoreet, tortor tortor dictum urna, ut egestas urna ipsum nec libero. Nulla justo leo, molestie vel tempor nec, egestas at massa. Aenean pulvinar, felis porttitor iaculis pulvinar, odio orci sodales odio, ac pulvinar felis quam sit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer fringilla, orci sit amet posuere auctor, orci eros pellentesque odio, nec pellentesque erat ligula nec massa. Aenean consequat lorem ut felis ullamcorper posuere gravida tellus faucibus. Maecenas dolor elit, pulvinar eu vehicula eu, consequat et lacus. Duis et purus ipsum. In auctor mattis ipsum id molestie. Donec risus nulla, fringilla a rhoncus vitae, semper a massa. Vivamus ullamcorper, enim sit amet consequat laoreet, tortor tortor dictum urna, ut egestas urna ipsum nec libero. Nulla justo leo, molestie vel tempor nec, egestas at massa. Aenean pulvinar, felis porttitor iaculis pulvinar, odio orci sodales odio, ac pulvinar felis quam sit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer fringilla, orci sit amet posuere auctor, orci eros pellentesque odio, nec pellentesque erat ligula nec massa. Aenean consequat lorem ut felis ullamcorper posuere gravida tellus faucibus. Maecenas dolor elit, pulvinar eu vehicula eu, consequat et lacus. Duis et purus ipsum. In auctor mattis ipsum id molestie. Donec risus nulla, fringilla a rhoncus vitae, semper a massa. Vivamus ullamcorper, enim sit amet consequat laoreet, tortor tortor dictum urna, ut egestas urna ipsum nec libero. Nulla justo leo, molestie vel tempor nec, egestas at massa. Aenean pulvinar, felis porttitor iaculis pulvinar, odio orci sodales odio, ac pulvinar felis quam sit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer fringilla, orci sit amet posuere auctor, orci eros pellentesque odio, nec pellentesque erat ligula nec massa. Aenean consequat lorem ut felis ullamcorper posuere gravida tellus faucibus. Maecenas dolor elit, pulvinar eu vehicula eu, consequat et lacus. Duis et purus ipsum. In auctor mattis ipsum id molestie. Donec risus nulla, fringilla a rhoncus vitae, semper a massa. Vivamus ullamcorper, enim sit amet consequat laoreet, tortor tortor dictum urna, ut egestas urna ipsum nec libero. Nulla justo leo, molestie vel tempor nec, egestas at massa. Aenean pulvinar, felis porttitor iaculis pulvinar, odio orci sodales odio, ac pulvinar felis quam sit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer fringilla, orci sit amet posuere auctor, orci eros pellentesque odio, nec pellentesque erat ligula nec massa. Aenean consequat lorem ut felis ullamcorper posuere gravida tellus faucibus. Maecenas dolor elit, pulvinar eu vehicula eu, consequat et lacus. Duis et purus ipsum. In auctor mattis ipsum id molestie. Donec risus nulla, fringilla a rhoncus vitae, semper a massa. Vivamus ullamcorper, enim sit amet consequat laoreet, tortor tortor dictum urna, ut egestas urna ipsum nec libero. Nulla justo leo, molestie vel tempor nec, egestas at massa. Aenean pulvinar, felis porttitor iaculis pulvinar, odio orci sodales odio, ac pulvinar felis quam sit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa.

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via the most convenient delivery method for your area. Some delivery systems will allow online tracking others will have no tracking available. All deliveries require a signature, if the delivery driver arrives to find nobody to sign for the package, a note will be left with a phone number where you can arrange for pickup of the parcel.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Cancellations & Returns

Any claims for shortages, damaged goods or incorrect supplied goods must be notified within 3 days of receipt by email, fax or post receipt of which must be acknowledged by us. No responsibility will be accepted after 3 days. If an item has been incorrectly supplied, received damaged or is faulty then follow the Returns Procedures as follows:

  • Contact us within 3 days of receipt as above
  • We will work out if the product needs to be returned to us or to the manufacturer
  • We will advise whether we will arrange collection or have you return the goods
  • In either case the cost of returning the goods will be paid by us

Refunds/Returns/Replacements

To apply for a refund, a return, or a replacement, you must contact us and in writing set out:

  • Your contact details
  • The history of the transaction
  • Proof of the purchase for which you now seek a return, refund or exchange
  • The reasons that you want a return, a refund, or a replacement; and
  • Any other information or materials we ask for that we believe is relevant to our decision

If we accept your reasons for a refund/return/replacement, you must deliver to us, at your expense, any products that were purchased. We will not issue your refund/return/replacement without receiving any outstanding monies/products.

For More information please see our Terms and Conditions

Secure payment

We only use Stripe, Paypal or Bank Deposit for payments.

This means we store no financial information on our servers. We do not have access to your Credit Cards. Stripe, Paypal or Banking accounts, nor do we have access to your credit card numbers or information, this information is stored either at Stripe, Paypal or your Bank.

The information you give us, namely your name, password and delivery information, is passed encrypted through our Secure Socket Layer (SSL). What this means is before you enter any information, there is an encrypted tunnel formed between your browser and our website, this encrypted tunnel allows you to enter the information and pass it through to us.

For more information on Security at Stripe

For more information on Paypal's Secure Payments or How secure is Paypal click one of the previous links.

For more information on how secure your Bank is please visit your Banks Website or give them a Call.

SHIPPING TIME

We normally dispatch the goods within 2 working days. Most deliveries are complete within 2 working days of our dispatch. So the usual waiting time is no more than 4 working days from your order until you receive the goods.

We do not ship goods on weekends or public holidays. Different states have different days for public holidays, so please take that into account. Industrial action and any other force majeure can also affect the time of delivery. Sometimes if we have run out of stock the delivery time can be delayed. In such cases we will contact you and let you know the amount of delay and give you the option of refunding your money.